Privacy Policy

Effective Date: 16-12-2025

This Privacy Policy explains how STOIK247 (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from www.stoik247.com.

By using our website, you agree to the collection and use of information in line with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, order history, delivery details
  • Payment information: payment confirmation details from our payment processors (we do not store card or bank details)
  • Account information: login details if you create an account
  • Technical data: IP address, browser type, device information, pages visited, and usage data collected through cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your orders, deliveries, returns, or inquiries
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (UK GDPR)

We process personal data based on one or more of the following:

  • Your consent
  • Performance of a contract (such as fulfilling an order)
  • Compliance with legal obligations
  • Our legitimate business interests, provided they do not override your rights

4. Sharing Your Information

We may share your information only with trusted third parties where necessary, including:

  • Payment service providers
  • Shipping and logistics partners
  • Website hosting and technology service providers
  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic and usage
  • Improve performance and user experience

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal requirements, or resolve disputes.

7. Data Security

We apply reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. All payments are processed through secure third-party systems.

8. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, where legally permitted
  • Object to or restrict certain data processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: contact@stoik247.com